Shipping policy
Last updated: 10 November 2026
This policy explains how we ship Love Boo orders, what it costs and how long it takes.
Shipping rates and delivery times
Delivery times are business days after dispatch. Free shipping is applied automatically at checkout once your order reaches the amount shown.
Processing time
Orders are processed within [1–2] business days (Monday to Friday, excluding bank holidays). Orders placed after [TIME], at weekends or on bank holidays are processed the next business day. During busy periods, such as sales, processing may take a little longer.
Order tracking
When your order has been dispatched we will email you a confirmation with tracking details where the delivery service provides them.
Customs, duties and taxes
Orders delivered outside the UK may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the customer.
Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. If you need to change it, email us as soon as possible. We can only change an address before your order has been dispatched. We are not responsible for orders delivered to an incorrect address supplied by the customer.
Delayed, lost or damaged orders
If your order is late, lost or arrives damaged, please email us within [X] days of the expected delivery date, with your order number. For damaged items, please include a photo. We will investigate and, where appropriate, replace or refund your order. This does not affect your statutory rights.
Returns
For returns and refunds, please see our Refund policy.
Contact us
If you have a question about your order or this policy, email us.
